Support
A person answers.
Write to support@shelfcook.app or use the form. We reply within two business days. Privacy requests start their statutory clock the moment you send them.
Quick answers
Subscription or billing
Subscriptions are billed by the App Store or Google Play. Cancel, change plan, or ask for a refund in your device's subscription settings. Restore purchases is in the app under Settings, Subscription.
Export or delete your data
Both are in the app under Settings, Data, and on this site under your account. Deletion is processed within 30 days and confirmed by email.
A scan missed something
Scans read one shelf per shot best, with the door open wide. Confirm the chips, fix the odd one, and add anything missed by typing. Photos are not stored, so nothing can be re-read later.
Allergens and nutrition
Both are estimates and the app says so. Always check labels yourself. If a flag is wrong on a specific recipe, tell us the dish name and we will correct the reference data.
More in the FAQ. Deleting your account: step by step.
Contact support
Pick Privacy request for access, correction, export, or deletion of your data. Everything else goes to the same inbox.